The communication skills required for effective and difficult conversations with the patient relatives get more complicated in the frame of SARS-CoV-2 pandemic. These conversations are best conducted when the staff are specially trained and are able to establish a therapeutic relationship with the family. These concepts are the foundation of this course.
Improving consent rates for organ/tissue donation from deceased donors is a key component of strategies worldwide to increase donation and subsequently save the lives of others through transplantation.
Dynamically designed and delivered, the interactive programme focuses on best practice tips and techniques that will allow you to strengthen and perfect your communication ability in these key areas:
- Increased self-awareness – gaining insights in how to communicate effectively and help define interpersonal skills
- Support families based on trust and mutual respect
- Increase participant’s awareness of the communication skills necessary in healthcare practice
- Identify some of the more challenging obstacles to effective communication
- Learn how to prepare for one-to-one and one-to-group conversations and how to communicate appropriately with individuals from various demographics and cultural backgrounds
- To acquire the knowledge and skills to support a family in crisis, helping them to work through their grieving process
- To provide the communicative skills, tools and strategies to handle difficult conversations required to successfully carry out the delivery of bad news
- To learn a systematic methodology to request consent for organ and tissue donation through a successful family interview
- Building a therapeutic relationship with the family
- The supportive relationship and the grieving process
- Communicating death
- Futility conversation, WLST conversation
- Approach for organ / tissue donation
- Communication techniques to explore family refusals
- Healthcare professionals who are involved in complex family conversations
- Emergency, Critical Care and Anaesthesia primarily, transplant coordinators, donor coordinators, social workers, family liaison officers, Red Cross officers, palliative care workers and many others dealing with grieving families.
- Healthcare professionals interested to acquire and/or improve their communication skills and willing to build their knowledge and competences.
The course is delivered online, structured in five sessions along three days led by a worldwide group of experts.
It follows a practical and interactive methodology that give participants opportunities to practice specific communication skills in structured activities and small group settings. For this reason, attendance is limited to a maximum of 32 participants.
An immersive learning experience though VR technology will be performed by every student at the end of the course, as a wrap-up exercise. Students will be immersed in a room in front of a patient’s family and will have to deal with them in a realistic environment. They will obtain feedback at every step of the conversation, and a final debriefing.
A diploma by TPM-DTI Foundation will be awarded after the successful completion of the course.